Terms of Service & Privacy Policy
Last updated: March 21, 2025
1. Introduction
Welcome to Doorbia Rentals. By accessing or using our website, services, or communication tools (including SMS), you agree to be bound by these Terms of Service, our Privacy Policy, and our SMS Terms and Conditions. These terms apply to all users, including property owners, tenants, applicants, and site visitors.
2. Use of Our Website and Services
You agree to use our services only for lawful purposes and in accordance with these terms. Misuse of our platform — including providing false information, disrupting systems, or infringing on others’ rights — may result in termination of service.
3. Property Listings & Applications
While we strive to maintain accurate listings, Doorbia does not guarantee the availability or accuracy of all property details. Application submissions do not guarantee approval or tenancy.
4. Payments and Rent Collection
All payments must be made through approved methods (typically via our secure online portal). Late or failed payments may result in fees, as outlined in individual lease agreements.
5. Owner and Tenant Portals
Account access is secure and requires login credentials. Users are responsible for safeguarding their account information and all activity that occurs under their login.
6. Maintenance and Repairs
Tenants can submit maintenance requests 24/7 via the tenant portal. Emergencies should be reported through designated urgent channels. While we coordinate with reliable vendors, delays due to external factors may occur.
7. Intellectual Property
All content on the Doorbia website — including logos, copy, graphics, and design — is protected by copyright and may not be reused or reproduced without express written consent.
8. Limitation of Liability
Doorbia is not liable for indirect, incidental, or consequential damages arising from use of our services, website, or third-party service providers.
Privacy Policy
1. What We Collect
We may collect the following types of personal data:
- Name, email address, and phone number
- Rental history, employment, and income verification
- Payment and billing information
- Technical data such as IP address, browser type, and device info
2. How We Use It
We use your information to:
- Process rental applications and payments
- Manage owner and tenant accounts
- Provide customer support and notifications
- Improve user experience and site performance
3. Data Sharing
We do not sell, rent, or share your personal data with third parties for marketing purposes. Information is only shared with trusted service providers (e.g., payment processors, background check agencies) for business operations.
4. Cookies
We use cookies to enhance your browsing experience. You may disable cookies in your browser, but some site functionality may be affected.
5. Data Security
We use industry-standard security measures to protect your data, including encryption and secure access controls.
SMS Terms and Conditions
1. Acceptance of Terms
By opting in to receive SMS messages from Doorbia, LLC (“Doorbia,” “we,” “us,” or “our”), you agree to these SMS Terms and Conditions. These terms are in addition to our general Terms of Service and Privacy Policy.
2. Message Frequency
You may receive recurring messages based on your account activity, property updates, promotional offers, and customer support interactions. Frequency may vary.
3. Types of Messages You May Receive
- Property rental updates and availability
- Important account notifications
- Promotions and special deals
- Customer service messages
- Other Doorbia business-related communications
4. Message and Data Rates
Message and data rates may apply, depending on your mobile carrier and plan. Doorbia is not responsible for any costs incurred through your service provider.
5. Opting In and Opting Out
- Opt-In: By providing your mobile number and agreeing to receive SMS messages, you give us express consent to send you messages.
- Opt-Out: You may unsubscribe at any time by replying “STOP” to any message.
- Help: Reply “HELP” to any message or contact our support team for assistance.
6. Supported Carriers
Most major carriers are supported, though delivery is not guaranteed in all cases due to carrier limitations.
7. Privacy
We do not sell, rent, or share your phone number with third parties for marketing purposes. See our full Privacy Policy for additional details.
8. Changes to SMS Terms
Doorbia reserves the right to modify these SMS terms at any time. Updates will be posted on this page and are effective immediately.
9. Contact Information
If you have questions regarding our SMS service, please contact us:
Doorbia Rental Homes, LLC
Email: admin@doorbia.com
Phone: (904) 233-3333